Dispute Resolution

All players are offered the designated procedure of addressing their complaints to the casino. You are encouraged to submit the complaint through customer support channels, including, but not limited to: live chat facilities, support email address, or online form. You will be informed upon the receipt of the complaint no later than 24 hours after the submission. Once the Casino has finished the investigation, You will be informed of the results and resolution by email. A follow-up may be conducted to provide feedback regarding the complaints process and the outcomes. All complaints, investigations, and resolutions will be documented for record-keeping and quality-assurance purposes.

You may escalate the complaint to the gambling authority or request a review by a designated gambling dispute resolution service should You not be satisfied with the Casino resolution.